1. What is Grubss?
Grubss is a UAE-focused multi-vendor online marketplace where customers can discover and purchase products across a wide range of categories.
Different vendors can offer their products through Grubss, giving customers access to products from multiple sellers through one convenient marketplace.
2. Do I need a Grubss account to place an order?
Yes. You need to create a Grubss account and sign in before you can complete a purchase.
Having an account also allows you to access your orders and keep track of their status from your profile.
3. Can I purchase products from different vendors in the same order?
Yes. You can add products offered by different vendors to your cart and complete your purchase through a single checkout.
Because Grubss is a multi-vendor marketplace, products within the same order may be processed and shipped separately.
4. Will all the products in my order arrive together?
Not necessarily.
If your order contains products from different vendors, the products may be divided into separate shipments. As a result, different parts of your order may arrive at different times.
You can check the status of your order through the My Orders section of your Grubss profile.
5. How can I track the status of my order?
Sign in to your Grubss account and go to Profile → My Orders to view the current status of your orders.
If an order contains multiple shipments, their delivery progress may differ.
6. How are delivery charges calculated?
Delivery charges are determined based on your delivery location within the UAE.
The applicable delivery charge will be shown to you as part of the checkout process before you complete your payment.
7. What payment methods does Grubss accept?
Grubss currently accepts payments using eligible credit and debit cards.
Card payments are securely processed through our payment processing partner, Stripe.
8. Is Cash on Delivery available?
No. Cash on Delivery (COD) is currently not available on Grubss.
Orders must be paid for online using one of the supported credit or debit cards during checkout.
9. Is my card information stored by Grubss?
Card payments on Grubss are processed through our payment processing partner, Stripe.
Grubss does not need to directly handle your complete card details in order to process the payment. Payment information is handled through the payment infrastructure provided by our payment processing partner.
10. Can I return a product?
Return eligibility depends on the individual product.
Eligible products will have a specified return period, during which you may request a return after the product has been delivered.
Some products may be designated as non-returnable. We recommend checking the return information shown for a product before completing your purchase.
11. Why am I unable to request a return?
A return may be unavailable if:
the product is designated as non-returnable; or
the maximum return period applicable to that product has already expired.
Once the permitted return period has passed, the product will no longer be eligible for a standard return through Grubss.
For complete information regarding eligibility and other return conditions, please refer to our Return Policy.
12. Are all products on Grubss sold directly by Grubss?
No. Grubss is a multi-vendor marketplace.
Products available on the platform may be offered by different vendors who have been onboarded onto the Grubss marketplace.
Depending on the applicable fulfilment arrangement, inventory and packaging may either be managed by the vendor or handled through Grubss's fulfilment operations.
13. Does Grubss deliver across the UAE?
Grubss is currently focused on serving customers within the United Arab Emirates.
Delivery availability can depend on your location and the products included in your order. The applicable delivery options and charges will be presented during the ordering process.
14. What should I do if I have a problem with my order?
If you experience an issue with an order, delivery, payment, return, or another Grubss service, you can contact our customer support team.
You can reach us at support@grubss.com or submit a message through the Contact Us form available on the Grubss website.
When contacting us about an order, providing the relevant order details will help our team assist you more efficiently.
15. How can I become a vendor on Grubss?
Businesses interested in selling their products through Grubss can begin the vendor registration process through our vendor platform.
Vendor applications are subject to Grubss's onboarding, documentation, verification, and approval requirements.
Once approved, vendors can use the Grubss Vendor Portal to manage their products and marketplace operations.