Last Updated: September 2026
1. Introduction
Grubss is an online multi-vendor marketplace operated by Kamal Luthra General Trading LLC in the United Arab Emirates.
This Privacy Policy explains how Grubss collects, uses, stores and shares personal information when you use the Grubss website, mobile applications, marketplace services, customer accounts, vendor services or otherwise interact with us.
By using Grubss, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
The information we collect depends on how you use Grubss, including whether you interact with us as a customer, vendor or visitor.
Customer Account Information
When you create or manage a Grubss customer account, we may collect information such as:
first and last name;
email address;
phone number;
account credentials;
profile picture, where provided;
date of birth, where provided;
gender, where provided; and
account and security-related information.
Some profile information may be optional and can be provided or updated through your account settings.
Address and Delivery Information
When you save an address or place an order, we may collect information necessary to process and deliver your order, including:
recipient name;
delivery address;
city, state or emirate and country;
postal code, where applicable;
phone number; and
other delivery information provided by you.
Order and Transaction Information
When you shop through Grubss, we collect information relating to your transactions, including products purchased, quantities, order value, discounts, delivery charges, order status, payment status, shipment information, returns and refunds, and your order history.
Payment Information
Card payments on Grubss are processed through our third-party payment processing partner, Stripe.
Grubss may receive and maintain information associated with a payment, such as transaction references, payment status, amount and other information necessary to associate a payment with your order.
Your complete card details are processed through the payment infrastructure provided by our payment processing partner and are not required to be directly stored by Grubss for us to process your order.
Customer Support Information
When you contact Grubss through our Contact Us form, email or another support channel, we may collect the information you provide to us, including your contact information, order details, correspondence and any attachments or other information submitted as part of your request.
3. Vendor Information
Grubss collects additional information from businesses and individuals who apply to become or operate as vendors on the marketplace.
This may include:
business and company information;
contact details;
trade licence and licensing information;
registered business address;
manager, partner and authorised signatory information;
VAT and other applicable tax information;
selected product categories and fulfilment preferences;
identity and verification information, including passport, Emirates ID/National ID and residence visa information where applicable;
nationality information;
banking and settlement information, including bank name, account number, IBAN, SWIFT code and account holder information;
commercial licences, VAT certificates, identity documents and bank letters;
company stamps and authorised signatures; and
agreements and other records associated with vendor onboarding and marketplace participation.
We use this information to evaluate vendor applications, verify businesses and authorised persons, administer vendor accounts, manage marketplace operations, process vendor settlements, prevent fraud and misuse, maintain records and meet applicable legal and regulatory requirements.
4. How We Use Information
We may use information collected through Grubss to:
create, maintain and secure customer and vendor accounts;
process purchases and payments;
process and fulfil orders;
arrange shipment and delivery;
provide order and delivery updates;
manage returns, refunds and other post-purchase services;
process vendor applications and approvals;
manage vendor operations and settlements;
provide customer and vendor support;
communicate important account, order, payment or service information;
prevent fraud, abuse and unauthorized activity;
maintain the security and reliability of Grubss;
maintain financial, transaction and business records;
troubleshoot and improve our marketplace and services; and
comply with applicable legal, regulatory and contractual obligations.
We may also use information for other purposes where permitted by applicable law or where appropriate consent has been obtained.
5. Sharing Information with Vendors
Grubss is a multi-vendor marketplace. When you purchase a product, certain information relating to your order may need to be made available to the vendor responsible for that product.
We may provide the relevant vendor with limited information necessary to process and fulfil the order, such as the products ordered, quantities, order information and delivery address.
Grubss does not intend to provide vendors with customer contact information that is not necessary for order fulfilment.
Vendors are expected to use information made available through Grubss only for legitimate marketplace and order-fulfilment purposes.
6. Sharing Information with Delivery and Logistics Partners
Grubss works with delivery and logistics partners to fulfil customer orders.
Where necessary for delivery, we may provide a logistics partner with information such as:
recipient name;
phone number;
delivery address;
shipment and order reference information; and
other information reasonably necessary to complete or manage the delivery.
Logistics partners should only receive information reasonably required to perform the relevant delivery or logistics service.
7. Sharing Information with Service Providers
We may use third-party service providers to support the operation of Grubss.
Depending on the service provided, these providers may process information on our behalf for purposes such as:
payment processing;
hosting and infrastructure;
file and document storage;
email and communications;
delivery and logistics;
security and fraud prevention; and
other technical or operational services required to operate the marketplace.
We seek to limit the information shared with service providers to what is reasonably necessary for them to provide the relevant service.
We may also disclose information where required by law, regulation, court order or a lawful request from a competent authority, or where reasonably necessary to protect the rights, security or legitimate interests of Grubss, our users or others.
8. Cookies and Similar Technologies
Grubss uses cookies and similar technologies for purposes such as maintaining authenticated sessions, account functionality and platform security.
For more information about our use of cookies, please refer to the Grubss Cookie Policy.
9. Data Security
Grubss takes reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Access to information is intended to be limited according to operational requirements, and sensitive vendor documents and account information are handled as part of controlled marketplace processes.
However, no website, application, electronic transmission or storage system can be guaranteed to be completely secure.
Customers and vendors are also responsible for protecting their account credentials and should not share their passwords or authentication information with others.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including operating accounts, fulfilling orders, processing transactions, providing support, maintaining business and accounting records, resolving disputes, preventing fraud and complying with applicable legal and regulatory requirements.
Different categories of information may therefore be retained for different periods.
Where information is no longer reasonably required, we may delete or anonymize it in accordance with our applicable retention practices and legal obligations.
11. Account Deletion
Customers may have the option to delete their Grubss account through the account settings.
Deleting an account does not necessarily result in the immediate deletion of every record associated with that account.
Grubss may retain certain information where reasonably necessary or required for purposes such as completed transactions, accounting and financial records, refunds, dispute resolution, fraud prevention, security, enforcement of our agreements and compliance with applicable legal or regulatory obligations.
Where appropriate, information that is no longer required may be deleted or anonymized.
12. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, which may include requesting access to or correction of your information and requesting deletion of certain information.
Some information can be reviewed or updated directly through your Grubss account.
Requests concerning personal information may also be submitted to Grubss using the contact details provided below. Certain requests may be subject to identity verification and applicable legal requirements or exceptions.
13. Third-Party Links and Services
Grubss may contain links to websites, applications or services operated by third parties.
Grubss is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.
14. Children's Privacy
Grubss is not intended for use by children who are not legally able to enter into transactions or provide valid consent under applicable law without the involvement of a parent or legal guardian.
We do not knowingly seek to collect personal information from children in circumstances where doing so would not be permitted by applicable law.
If we become aware that personal information has been collected inappropriately from a child, we may take reasonable steps to address the situation.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Grubss, our services, technology, business practices or applicable requirements.
When the policy is updated, the revised version will be published on Grubss and the Last Updated date will be changed accordingly.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact Grubss at:
Email: support@grubss.com
Grubss
Operated by Kamal Luthra General Trading LLC
Dubai, United Arab Emirates
You may also contact us through the Contact Us form available on the Grubss website.