We offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition you received it.
• Unworn or unused.
• With original tags attached and in its original packaging.
• You will also need the receipt or proof of purchase.

To begin the return process, please contact us at support@grubss.com. Returns must be sent to the following address:

Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, contact us right away so we can resolve the issue.

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders or personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Unfortunately, sale items and gift cards are not eligible for returns.

The quickest way to get the item you want is to return the current item and, once your return is approved, place a new order for the desired item.

If your order is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason, without the need for justification.

The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, your refund will be credited to your internal Grubss Wallet system as store credit within 10 business days.

By using our platform, you explicitly agree that refunds for accepted returns will be credited to your Grubss wallet and not returned to the original payment method.

Wallet balances are non-transferable, non-withdrawable, and can be used for any future purchases on Grubss.com.

If more than 15 business days have passed since your return was approved and you have not received your credit, please contact us at support@grubss.com.