Last Updated: September 2026

1. Overview

At Grubss, we want customers to have a clear and straightforward process for returning eligible products.

Return eligibility is determined at the individual product level. Different products may have different return periods, and certain products may be marked as non-returnable.

Customers should review the return information displayed for a product before making a purchase.

2. Return Eligibility

A product may be returned if a return request is submitted within the return period applicable to that product.

The applicable return period is determined separately for each product and is displayed on Grubss.

Some products may be designated as non-returnable. Where a product is marked as non-returnable, a standard return request cannot be submitted for that product.

3. Return Period

The return period begins from the date the product is delivered to the customer.

For example, where a product has an applicable return period, the customer must submit the return request before that product's return period expires.

Once the applicable return period has expired, the product will no longer be eligible for a standard return through Grubss.

Because return periods can vary between products, customers should refer to the return information displayed for the specific product.

4. How to Request a Return

For an eligible product, the customer can submit a return request through Grubss within the applicable return period.

When submitting the request, the customer will be required to provide a reason for the return.

Once the return request has been submitted, the return process will be initiated through Grubss.

5. Return Pickup

Customers do not have to pay a return pickup or return shipping charge for an eligible return processed through Grubss.

Grubss will arrange for the applicable delivery or logistics partner to collect the returned product from the customer.

Customers should make the product available for collection as instructed during the return process.

6. Processing the Returned Product

After collection, the returned product will be transported through the applicable return logistics process to the relevant warehouse.

The vendor will then receive and accept the returned product through the Grubss return process.

Once the vendor records the returned product as accepted, the applicable refund will be processed to the customer's Grubss Wallet.

7. Refund Method

Refunds for returns processed under this policy are credited to the customer's Grubss Wallet.

The refund is not ordinarily returned directly to the credit or debit card originally used for the purchase.

The wallet credit can then be used toward eligible future purchases on Grubss, subject to the applicable wallet conditions and validity period.

8. Refund Wallet Credit Validity

Each refund credited to the Grubss Wallet has its own validity period of two (2) months.

The validity period is calculated separately for each wallet credit transaction from the date that particular refund is credited to the customer's wallet.

For example, if a customer receives refund credits on two different dates, each refund credit will have its own separate expiry date.

Customers should use the applicable wallet credit before its expiry date. Any unused amount remaining from that particular credit after its validity period expires will no longer be available for use.

9. Non-Returnable Products

Certain products may be designated as non-returnable.

Where a product is non-returnable, this will be indicated through Grubss, and the customer will not be able to submit a standard return request for that product.

Customers are encouraged to check the applicable return information before completing their purchase.

10. Products With an Expired Return Period

If the applicable return period for a product has already expired, the product will no longer be eligible for a standard return.

Grubss may indicate this within the customer's order information, including by showing that the return period has expired.

11. Multi-Vendor Orders

Because Grubss is a multi-vendor marketplace, products within the same customer order may be supplied by different vendors.

Return eligibility is therefore determined for each product individually.

One product being eligible for return does not necessarily mean that every other product within the same order is also eligible for return.

12. Return and Refund Issues

If you experience a problem submitting a return, arranging collection, receiving your wallet refund or using a refund credit, please contact Grubss.

You can contact us at support@grubss.com or through the Contact Us form available on the Grubss website.

Please provide your order details when contacting us so that our team can investigate the issue.

13. Changes to This Policy

Grubss may update this Returns & Refunds Policy from time to time to reflect changes to our marketplace, return processes or applicable requirements.

Any revised policy will be published on Grubss with an updated Last Updated date.