Last Updated: September 2026
1. Overview
Grubss provides delivery services for orders placed through our marketplace within the United Arab Emirates.
We work with delivery and logistics partners to collect and deliver orders from Grubss and vendor fulfilment locations to customers.
This policy explains how delivery charges, estimated delivery times, multi-vendor shipments and other delivery-related matters are handled on Grubss.
2. Delivery Area
Grubss currently provides delivery services within the United Arab Emirates.
Delivery availability may depend on the customer's location and the ability of our delivery network to service the selected address.
Customers should provide complete and accurate delivery information when placing an order to help avoid delays or unsuccessful delivery attempts.
3. Estimated Delivery Time
Grubss generally aims to deliver orders within an estimated 2 days.
Some orders may be delivered earlier depending on product availability, order preparation and the applicable delivery service.
The delivery timeframe is an estimate rather than a guaranteed delivery deadline. Actual delivery times may occasionally be affected by circumstances such as order preparation, customer location, courier operations, customer availability, public holidays, weather, traffic or other circumstances affecting delivery.
Where an estimated delivery date is provided for an order, customers should refer to their order information for the latest available status.
4. Delivery Charges
Delivery charges on Grubss are determined based on the customer's delivery location and the applicable delivery options available for the order.
The applicable delivery charge will be shown to the customer during checkout before the order is placed.
Certain locations may have different delivery charges depending on the delivery area.
5. Multi-Vendor Orders
Grubss is a multi-vendor marketplace, which means customers can purchase products from different vendors within the same checkout.
Products supplied by different vendors may be prepared, collected and delivered separately.
As a result, products from the same order may:
arrive in separate packages;
be handled as separate shipments; and
arrive at different times.
Customers do not need to place separate orders simply because products are supplied by different vendors.
6. Order Fulfilment
Products sold through Grubss may be prepared for delivery through different fulfilment arrangements.
Some products may be stored and prepared through Grubss fulfilment operations, while others may be stored and prepared by the relevant vendor before being collected by a delivery partner.
These operational arrangements generally do not require any additional action from the customer.
7. Tracking Your Order
Customers can check their order information and current status by signing in to their Grubss account and visiting:
Profile → My Orders
Where shipment or delivery updates are available, they will be reflected through the applicable order information.
8. Delivery Address and Contact Information
Customers are responsible for providing accurate delivery information when placing an order.
This includes the recipient's name, delivery address, phone number and other information reasonably necessary to complete the delivery.
Necessary delivery information may be provided to the applicable logistics partner so that the courier can locate the address and contact the recipient when required for delivery.
9. Delivery Delays
Although Grubss generally aims for delivery within the estimated timeframe, delays can occasionally occur due to circumstances outside the normal delivery process.
If an order is delayed, customers should continue to check My Orders for available updates.
If you believe your order has been significantly delayed or there is a problem with the delivery, please contact Grubss for assistance.
10. Unsuccessful Delivery
A delivery may be unsuccessful if, for example, the recipient cannot be reached, nobody is available to receive the order, the delivery address is incomplete or incorrect, or access to the delivery location is not possible.
Where this occurs, additional delivery arrangements may need to be made.
Customers should ensure that their contact and delivery information remains accurate and that they are reasonably available to receive the order.
11. Separate Shipment Delivery Times
Where an order contains multiple shipments, one shipment may arrive before another.
The delivery of one part of an order does not necessarily mean that the remaining products are missing or delayed.
Customers should check the status of the relevant products or shipments through My Orders.
12. Delivery Support
If you experience a problem with your delivery, please contact Grubss at support@grubss.com or through the Contact Us form available on the Grubss website.
Please provide your order details when contacting us so that our team can investigate the shipment.
13. Changes to This Policy
Grubss may update this Shipping & Delivery Policy from time to time as our delivery network, service areas, fulfilment arrangements or marketplace operations develop.
Any revised policy will be published on Grubss with an updated Last Updated date.