At Grubss, we are committed to delivering your orders efficiently and securely across the UAE. Our shipping services are managed by trusted third-party logistics partners to ensure timely and reliable deliveries.

Please read our shipping policy carefully before placing an order.

• The minimum order value required for placement is AED 100. Shipping charges extra.
• Free shipping is available for orders above AED 400.

• Orders are processed and typically delivered within 1–2 business days within the UAE.
• Delivery timelines may vary based on location, courier service availability, and unforeseen circumstances.

• No perishable goods are shipped via our platform. We ensure that all products meet the necessary quality standards for safe delivery.
• We currently do not offer international shipping. Orders can only be delivered within the UAE.
• Certain remote areas may have longer delivery times or may not be serviceable by our logistics partners.

• Customers are responsible for providing accurate delivery addresses and contact details. Any incorrect information may cause delays or failed deliveries.
• If the recipient is unavailable at the time of delivery, our logistics partner will attempt re-delivery based on their policies. Additional charges may apply for repeated failed attempts.
• Upon receiving your order, please inspect the package for any visible damage and report discrepancies immediately.

Shipping fees are non-refundable unless the order is incorrectly processed or damaged upon arrival.